Challenging customers in the marketplace Essay Example | Topics and Well Written Essays - 250 words

ambitious customers in the marketplace - Essay ExampleSuch customers also take more time of the shopkeepers as compared to other customers. Companies need to satisfy challenging customers in order to achieve success. Customer satisfaction results in improving the business (Fornell, Mithas, Morgeson, & Krishnan, 2006).Customers can be challenging for different reasons. Some of the most common reasons allow in language difference, aggressive mind groom, lack of proper communication skills, inability to make quick decisions, and impatient and contradictory nature. Past experiences, stresses, and different perceptions are those factors, which make most of the customers challenging. Every customer has a different set of experiences, which he/she uses while deciding to buy any specific product. Some customers have some concerns, which they give-up the ghost to the shopkeepers or customer service representatives while buying the products. Such customers are challenging customers and sho pkeepers find it strong to deal with such customers. Shopkeepers can deal with challenging customers by listening to them properly, asking questions, showing concerns towards the necessitate of the customers. Harris (2003) states, Although challenging customers may be difficult to interact with, the reality is that they are still our customers and our goal is to allow for them with excellent customer service (p.